Term and Conditions

Welcome to Heat Wave Visual Shop! These Terms and Conditions govern your use of our website, heatwaveglasses.com, and your purchase of our premium protective eyewear. By accessing our site or making a purchase, you agree to these terms. Please read them carefully.

1. Introduction

Heat Wave Visual Shop (“we,” “us,” or “our”) specializes in high-performance protective eyewear for athletes and professionals worldwide. Our collections, including APOLLO, FUTURE TECH, QUATRO, and others, are designed for durability, style, and safety. These Terms and Conditions outline the rules and responsibilities for using our website and purchasing our products, ensuring a transparent and trustworthy experience.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in fraudulent activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from our site.
• Comply with all applicable laws and regulations in your jurisdiction.
• Ensure that you are of legal age to enter into binding contracts (typically 18 years or older).

Failure to adhere to these obligations may result in the termination of your access or orders.

3. Product and Service Description

We offer a range of protective eyewear, including:

• Performance Collections: APOLLO, FUTURE TECH, QUATRO, and others designed for maximum protection and style.
• Specialized Eyewear: SAFETY EYEWEAR for industrial use, EXTRA LARGE SUNGLASSES for enhanced coverage, and LADIES collections for tailored fits.
• Customization: Some items may be personalized; these are non-returnable unless defective.

We strive to provide accurate product descriptions and images, but minor variations may occur. If you have questions, contact us at [email protected].

4. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.

Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and we do not store your payment details.

Shipping

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
• Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipment.

We ship worldwide, except to select remote areas and certain Asian countries. Delivery times may vary due to customs or destination factors.

Order Cancellations

You may cancel an order within 24 hours of placement by contacting us. Once processed, cancellations are not guaranteed.

5. Returns and Exchanges

We aim for your complete satisfaction. Our returns and exchanges policy includes:

• Timeframe: Returns or exchanges must be requested within 15 days of receiving your order.
• Conditions: Items must be unworn, in original packaging, with tags and proof of purchase.
• Non-Returnable Items: SAFETY EYEWEAR (if opened), customized products, or damaged items cannot be returned.
• Process: Follow the steps in our Returns & Exchanges Policy, including contacting us for authorization.
• Refunds: Issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable.

For international returns, customs fees are the customer’s responsibility. Use a trackable shipping service for returns.

6. Intellectual Property

All content on this website, including logos, product names (e.g., APOLLO, SUPERCAT), images, and text, is the property of Heat Wave Visual Shop and protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.

7. Limitation of Liability

Heat Wave Visual Shop is not liable for:

• Any indirect, incidental, or consequential damages arising from product use or website access.
• Delivery delays due to customs, weather, or other unforeseen circumstances.
• Misuse of products beyond their intended purpose (e.g., using sunglasses for industrial safety without verification).

Our total liability is limited to the purchase price of the product in question.

8. Privacy and Data Protection

We value your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your data. By using our site, you consent to this processing.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States. Any disputes will be resolved through friendly negotiation or, if necessary, in the courts of Moore, US.

10. Changes to Terms and Conditions

We may update these Terms periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the site constitutes acceptance of the revised terms.

11. Contact Information

For questions about these Terms, shipping, returns, or products, contact us:

• Email: [email protected] (response within 24 hours on business days)
• Address: Heat Wave Visual Shop, 314 Cherrywood Dr, Moore, US 73160