Our Commitment to Your Complete Satisfaction
At Heat Wave Visual Shop, we engineer premium protective eyewear for athletes and professionals worldwide. Just as our APOLLO, FUTURE TECH, and QUATRO collections are designed for maximum performance, our shipping and returns policies are crafted with your convenience and satisfaction in mind.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order ships.
Shipping Methods & Timeframes
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Includes basic tracking
Note: We ship worldwide except to select remote areas and certain Asian countries. Delivery times may vary based on destination and customs processing.
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your protective eyewear meets your performance and style requirements.
Conditions for Returns & Exchanges
To be eligible for return or exchange, items must be:
- In original, unworn condition
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
- Free from any damage, scratches, or signs of use
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
- SAFETY EYEWEAR – Once opened or used, these specialized protective glasses cannot be returned due to hygiene and safety regulations
- Customized or personalized items
- Items that have been worn, damaged, or altered from their original condition
Return Process – Step by Step
Step 1: Contact Our Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Step 2: Receive Authorization
We’ll provide you with a Return Authorization Number and shipping instructions within 24-48 hours.
Step 3: Package Your Items
Securely package the unworn items in their original packaging, including all accessories and documentation.
Step 4: Ship Your Return
Send the package to our returns center at:
Heat Wave Visual Shop Returns
314 Cherrywood Dr
Moore, US 73160
Step 5: Include Documentation
Be sure to include your Return Authorization Number and original receipt inside the package.
Refund Processing
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
- Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error
Exchange Process
Want to exchange for a different size, color, or style from our collections like EXTRA LARGE SUNGLASSES, LADIES, or SUPERCAT?
- Follow the same return process outlined above
- In your email, clearly state the item you wish to exchange for
- If the exchange item has a different price, we’ll process the price difference accordingly
- We’ll ship your new item once we receive the return
Return/Exchange Request Template
Subject: Return/Exchange Request – [Your Order Number]
Email to: [email protected]
Dear Heat Wave Visual Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name(s) and Style]
Reason for Return/Exchange: [Please describe why you’re returning or exchanging the item(s)]
Exchange Preference (if applicable): [If exchanging, specify the preferred product, size, color, etc.]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: Within 24 hours on business days
We’re committed to ensuring your experience with Heat Wave Visual Shop is as exceptional as the protection our eyewear provides.
Important Note: International returns may be subject to customs fees and import duties, which are the responsibility of the customer. We recommend using a trackable shipping service for all returns.