Privacy Policy

At Heat Wave Visual Shop, we are committed to protecting your privacy and ensuring the security of your personal information. Just as our APOLLO, FUTURE TECH, and QUATRO collections are designed to provide maximum protection and style, our privacy practices are built on a foundation of trust and transparency. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, heatwaveglasses.com, or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy. If you have any questions or concerns, please contact us at [email protected].

1. Information We Collect

To provide you with a seamless shopping experience for our premium protective eyewear, we collect the following types of information:

  • Personal Information: When you place an order for products like our EXTRA LARGE SUNGLASSES or LADIES COLLECTION, we collect your name, email address, shipping address, billing address, and payment details (e.g., credit card information processed securely via our payment partners).
  • Transaction Data: Details about your purchases, including product selections (e.g., SUPERCAT, VISE, or SAFETY EYEWEAR), order history, and payment method.
  • Technical Data: Information such as your IP address, browser type, device information, and pages visited on our site, collected through cookies and similar technologies to enhance your browsing experience.
  • Communication Data: If you contact our customer service team at [email protected], we may retain records of your inquiries and responses.
  • Marketing Preferences: Your preferences for receiving updates about new collections, such as LAZER FACE or REGULATOR, if you opt-in to our newsletters.

2. How We Use Your Information

We use your data to deliver a secure, efficient, and personalized experience, reflecting the professionalism of our global community of athletes and style-conscious individuals. The primary purposes include:

  • Order Fulfillment: To process and ship your orders for protective eyewear, including handling currency conversion for international customers (excluding some Asian countries and remote areas).
  • Customer Support: To respond to your inquiries and provide assistance, ensuring you can complete your purchase without delays.
  • Security and Fraud Prevention: To protect your transactions with industry-standard encryption, mirroring the safety features of our products.
  • Website Improvement: To analyze site performance and enhance user experience, ensuring our collections like APOLLO and FUTURE TECH are easily accessible.
  • Marketing: To send promotional communications about new products or offers, only if you have consented. You can opt-out at any time.

3. Data Sharing and Disclosure

We value your trust and do not sell or rent your personal data to third parties. However, we may share information in the following circumstances:

  • Service Providers: We partner with trusted entities, such as payment processors (e.g., Visa, MasterCard, PayPal) and shipping carriers, to facilitate orders and deliveries. These partners are bound by confidentiality agreements and may process data only as instructed.
  • Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or regulatory request, or to protect our rights and the safety of our customers.
  • Business Transfers: In the event of a merger or sale of Heat Wave Visual Shop, customer data may be transferred to the new owners, subject to the same privacy protections.

We ensure that all third parties adhere to strict data protection standards, consistent with our commitment to excellence.

4. Data Storage and Security

Your data’s security is as important to us as the protection offered by our LAZER FACE and REGULATOR eyewear. We implement robust measures to safeguard your information:

  • Storage: Data is stored on secure servers located in the United States and other regions where our service providers operate. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
  • Security Measures: We use advanced encryption technologies, secure socket layer (SSL) protocols, and access controls to protect against unauthorized access, alteration, or disclosure. All transactions are 100% secure, as highlighted in our payment guarantees.
  • International Transfers: As a global provider, data may be transferred internationally, but we ensure it is protected under applicable laws, such as the GDPR for European customers.

🔒 Note: While we strive for maximum security, no online transmission is entirely risk-free. Please use strong passwords and notify us immediately at [email protected] if you suspect any unauthorized activity.

5. Your Rights

You have control over your personal data, aligned with global privacy regulations. Depending on your location, you may exercise the following rights:

  • Access and Correction: Request a copy of your data or update inaccuracies.
  • Deletion: Ask us to delete your personal information, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
  • Data Portability: Request a transfer of your data to another service.
  • Restriction and Objection: Limit or object to certain data processing activities.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, consistent with our prompt customer service standards.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance your browsing experience, much like how our QUATRO collection enhances vision clarity. These technologies help us:

  • Remember your preferences and shopping cart items.
  • Analyze site traffic and improve performance for products like SUPERCAT and VISE.
  • Provide personalized content and ads, if you have consented.

You can manage cookie settings through your browser preferences. Note that disabling cookies may affect site functionality. For more details, see our Cookie Policy (if applicable) or contact us.

7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date. Continued use of our site after updates constitutes acceptance of the revised policy.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to our dedicated team:

Email: [email protected]
Address: Heat Wave Visual Shop, 314 Cherrywood Dr, Moore, US 73160

We typically respond within 24 hours on business days, ensuring your concerns are addressed promptly.