FAQ

We offer a diverse range of high-performance protective eyewear including:

• APOLLO: Advanced protection with sleek design
• FUTURE TECH: Cutting-edge technology meets style
• QUATRO: Versatile performance for various activities
• LAZER FACE & REGULATOR: Maximum protection models
• SAFETY EYEWEAR: Professional-grade protective gear
• LADIES COLLECTION: Style-focused protective eyewear
• EXTRA LARGE SUNGLASSES: Enhanced coverage options

Absolutely! Our eyewear is specifically designed for professionals and athletes who require reliable eye protection without compromising on style. Whether you’re in construction, extreme sports, or any field requiring superior eye protection, our products meet rigorous quality standards.

Currently, we specialize in non-prescription protective eyewear. However, many of our models offer excellent coverage and protection that can be worn over prescription glasses. Check individual product descriptions for compatibility information.

We accept all major payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with industry-standard encryption.

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your premium eyewear’s journey from our facility in Moore, Oklahoma directly to your doorstep using the provided tracking number.

Orders are processed quickly (within 1-2 business days) to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We offer two main shipping methods:

• Standard Shipping – $12.95: Expedited service via DHL/FedEx, typically 10-15 days after shipment
• Free Shipping: Available for orders over $50 via EMS, typically 15-25 days after shipment

All orders are processed within 1-2 business days from our headquarters.

Yes! We ship globally to style-conscious professionals and athletes worldwide. However, we currently cannot ship to some Asian countries and remote regions. During checkout, our system will automatically verify if we can deliver to your location.

For urgent delivery requirements, we recommend selecting our Standard Shipping option. The combination of our quick 1-2 day processing and expedited carrier service ensures the fastest possible delivery for your essential protective eyewear.

Delivery times may vary during peak seasons or due to circumstances beyond our control (customs, weather, etc.). Please note that all delivery estimates are from the date of shipment, not order placement. We appreciate your understanding.

We want you to be completely satisfied with your Heat Wave Visual eyewear. You may return unworn, undamaged items in their original packaging within 15 days of receipt. Please contact our customer service team to initiate a return.

Contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and address. Return shipping costs are the responsibility of the customer unless the item is defective.

We thoroughly inspect every pair before shipment, but if you receive damaged or defective merchandise, please contact us immediately at [email protected] with photos of the issue. We’ll quickly arrange for a replacement at no additional cost.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future orders.

Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password. If you continue to have issues, contact our support team.